Hello, First of all, I want to say that I am not an expert on this matter. which player do you use? Are you trying to play with a VLC media player? I think you should try VLC. There you can play all kinds of video formats. One problem, however, is that sometimes VLC can crash. Also hopefully there won't be any problems. If VLC crashes fix the problem from this article. Because I had the same problem with my computer. Hopefully, it will help you, and others also.